Responsibilities:
· Serve as primary Salesforce Administrator.
· Timely management of each platform incident queue and mailbox.
· User management across systems.
· System uptime and associated communications.
· Timely resolution of technical user issues and requests.
· Interfacing between users, product owners, and the development teams to properly onboard enhancement and bug-fix work for the platforms and integrations.
· Data analysis and loading into systems.
· Cross-system Integration troubleshooting as well as cleanup activities (e.g. data merges).
· System/platform configuration and administration.
Knowledge, Education, and Experience:
· Minimum of three to five years of relevant experience in Salesforce administration or support required.
· Excellent Excel proficiency and analysis skills.
· Strong familiarity with Salesforce object model.
· Outstanding analytical and problem-solving skills.
· Excellent communication, collaboration, and interpersonal skills.
Preferred Experience:
· Experience working in the Investment industry, particularly within Investor Relations.
· Experience working with other CRM technologies, such as DealCloud.
· Management and mentorship of junior technical resources.